Comments on: No More Selfish User Interfaces in 2010 http://www.qworky.com/blog/2009/11/no-more-selfish-user-interfaces-in-2010/ Better Software / Better World Thu, 02 Feb 2012 20:09:45 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Mikal http://www.qworky.com/blog/2009/11/no-more-selfish-user-interfaces-in-2010/comment-page-1/#comment-7 Mikal Mon, 14 Dec 2009 19:31:53 +0000 http://www.qworky.net/?p=59#comment-7 @Stuart thanks for your comment. Yep, beta testing and user testing is important. An example of a UI that could benefit from added emphasis on feedback is Google Wave, they could probably make giving feedback, and reporting bugs more prominent, since thats their big 'ask' during the 'preview'. @Stuart thanks for your comment. Yep, beta testing and user testing is important. An example of a UI that could benefit from added emphasis on feedback is Google Wave, they could probably make giving feedback, and reporting bugs more prominent, since thats their big ‘ask’ during the ‘preview’.

]]> By: Stuart http://www.qworky.com/blog/2009/11/no-more-selfish-user-interfaces-in-2010/comment-page-1/#comment-6 Stuart Sat, 28 Nov 2009 08:36:52 +0000 http://www.qworky.net/?p=59#comment-6 I totally agree, except in certain circumstances .... I use these for sample groups and beta testers, in this case I think it is totally justified because that's what the user is on the site for! I totally agree, except in certain circumstances …. I use these for sample groups and beta testers, in this case I think it is totally justified because that’s what the user is on the site for!

]]> By: Harry Waisbren http://www.qworky.com/blog/2009/11/no-more-selfish-user-interfaces-in-2010/comment-page-1/#comment-5 Harry Waisbren Fri, 27 Nov 2009 21:37:07 +0000 http://www.qworky.net/?p=59#comment-5 I agree with the particular argument here about feedback tabs and I see a much more important general principle as well expressed in regards to preventing the prioritization of "what the business ’wants’ over we the users want". This idea is juxtaposed with the preferable solution of "allowing the two to work harmoniously together"; the key here is finding the route to reach that goal. Social media has fostered an environment in which customers are your product's brand essentially. This is increasingly becoming the rule as the amplified person to person marketing through these new tools benefits or destroys more and more companies. Giving your customers what they want creates happy customers willing to promote your brand for free. It must be organic though, which is why obtrusively pushing for feedback to discover what they want betrays the spirit of this principle. Even if the business believes they are thinking about their customer first by pushing for feedback directly because of this concept, it is still selfish considering they are decreasing the user experience to do so. Feedback shouldn't be demanded, rather, it should come about due to customer satisfaction creating a desire to give it. This comes amidst their larger goal of spreading word of a product they wish to associate themselves with, and producers can reap the rewards because of it. I agree with the particular argument here about feedback tabs and I see a much more important general principle as well expressed in regards to preventing the prioritization of “what the business ’wants’ over we the users want”.

This idea is juxtaposed with the preferable solution of “allowing the two to work harmoniously together”; the key here is finding the route to reach that goal. Social media has fostered an environment in which customers are your product’s brand essentially. This is increasingly becoming the rule as the amplified person to person marketing through these new tools benefits or destroys more and more companies.

Giving your customers what they want creates happy customers willing to promote your brand for free. It must be organic though, which is why obtrusively pushing for feedback to discover what they want betrays the spirit of this principle. Even if the business believes they are thinking about their customer first by pushing for feedback directly because of this concept, it is still selfish considering they are decreasing the user experience to do so.

Feedback shouldn’t be demanded, rather, it should come about due to customer satisfaction creating a desire to give it. This comes amidst their larger goal of spreading word of a product they wish to associate themselves with, and producers can reap the rewards because of it.

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